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ITIL 4 SPECIALIST: DRIVE STAKEHOLDER VALUE

DEVELOP ESSENTIAL SKILLS FOR THE DIGITAL ERA WITH ITIL 4 MANAGING PROFESSIONAL

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Introducing ITIL 4 Specialist: Drive Stakeholder Value

Find your nearest training centre by visiting PeopleCert, our official Examination Institute.

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FIND OUT MORE ABOUT ITIL 4 FOUNDATION AND DRIVING STAKEHOLDER VALUE

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ENSURING DIGITAL AND I.T. SERVICES DELIGHT

Driving Stakeholder Value is beneficial to those who design or manage customer journeys and experiences, and manage customer demands and expectations.

This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders and fostering relationships to gain value realization.

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ITIL 4 Specialist: Driving Stakeholder Value will provide you with the skills and knowledge to: 

✓ Effectively manage stakeholders and target them with the right service offerings and value propositions
✓ Ensure that value co-creation is the goal for all value streams
✓ Establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, and requirements are prioritized
✓ Keep customers front-of-mind and adopt a service mindset
✓ Integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight
✓ Build trusted relationships with stakeholders and develop effective and timely communications.

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The ITIL 4 Drive Stakeholder Value manual is now available to purchase from our official publisher TSO. 

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MODULE

ITIL 4 Specialist: 
Drive Stakeholder Value

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