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ELEVATE YOUR CAREER WITH ITIL® 4 FOUNDATION

The building blocks of ITIL 4 and step one of your ITIL 4 journey. 
ITIL 4 will enable you to look at IT service management through an end-to-end IT/digital operating model that covers the full delivery and sustainability of IT and digitally enabled products and services.

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Ready to start your ITIL 4 journey? Visit PeopleCert, our official Examination Institute, to find your nearest training centre or book an exam.

ITIL 4 reshapes established ITIL practices into the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 continues to support ITSM professionals while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads wider business strategy.

In ITIL 4, customers are an essential element in the process of creating value. 

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Recertify from ITIL v3 to ITIL 4 and demonstrate your digital skills and meet your career goals.

Being certified in ITIL 4 Foundation will demonstrate that you understand the holistic end-to-end picture of what it really means to contribute to business value, integrating concepts from models such as Lean IT, Agile and DevOps.

Upgrade your ITIL v3 Certification and knowledge

HOW HAS ITIL EVOLVED? WHAT'S NEW?

One of the new elements of ITIL 4 Foundation, is the introduction of the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value co-creation.

Learn about the evolution of ITIL below:

THE ITIL GUIDING PRINCIPLES 

The guiding principles help IT professionals to adopt and adapt ITIL guidance to their own specific needs and circumstances. They reflect principles found in Agile, DevOps and Lean methodologies. 

ITIL PRACTICES 

ITIL v3 “processes” are being expanded to consider elements such as culture, technology, information and data management. This holistic vision of a way of working is known as a “practice”. 

THE SERVICE VALUE CHAIN

The service value chain is the set of interconnected activities that, when sequenced in the right way, provides an operating model for the creation, delivery, and continual improvement of services. 

To support a holistic approach to service management, ITIL also defines four dimensions that are critical to the effective and efficient facilitation of value for customers and other stakeholders.  

THE 4 DIMENSIONS OF SERVICE MANAGEMENT

ITIL 4 focuses on facilitating value co-creation via a SVS, representing how different components and activities can work together to facilitate value creation through IT enabled services.

THE SERVICE VALUE SYSTEM

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WANT TO LEARN MORE?

Ready to start your ITIL 4 journey? Visit PeopleCert, our official Examination Institute, to find your nearest training centre or book an exam.

WHAT CANDIDATES HAVE TO SAY

84% of candidates say ITIL had a positive impact on their career
(Insights Survey 2018) 

Consultant, Teambyggerne AS

"WE ARE IN THE MIDDLE OF A PARADIGM SHIFT IN THE AREA OF SERVICE MANAGEMENT, AND ITIL 4 WILL SUPPORT THE CHANGES WE NEED."

"WHEN I LOOK BACK ON MY SERVICE MANAGEMENT CAREER AND REALIZE ALL THE MISTAKES I’D MADE AND THOSE I’D SEEN, ALL OF THAT IS ANSWERED IN ITIL 4."

IT Director, Mirion Technologies 

"THE GUIDING PRINCIPLES FROM ITIL 4 SEEM SIMPLE BUT USED CORRECTLY CAN BE THE BUILDING BLOCKS TO DIGITAL TRANSFORMATION PROVIDING ESSENTIAL STRUCTURE FOR FUTURE DECISIONS."

IT Operations Community Manager, UK Home Office 

Director of Business Relationship Management, NiSource Columbus, Ohio 

"THE ITIL 4 MODELS ARE FAR MORE USER-FRIENDLY WHEN COMPARED WITH OTHER FRAMEWORKS, METHODOLOGIES AND EMERGING PRACTICES – SUCH AS BRM, PROJECT MANAGEMENT, AGILE AND DEVOPS."

"I LOVE HOW ITIL 4 BRINGS OTHER DELIVERY CONCEPTS LIKE AGILE, DEVOPS, SCRUM AND LEAN TOGETHER FOR A MORE HOLISTIC WAY OF WORKING."

Head of IT Ops, USA 

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Want to discover more about ITIL 4?

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Candidates who take an ITIL 4 Foundation exam will receive a complimentary year’s subscription. Alternatively, you can sign up for a subscription.

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