Future proof your career with
ITIL 4 Specialist: Drive Stakeholder Value

ITIL 4 Specialist: Drive Stakeholder Value

Ensuring Digital and IT services delight

ITIL 4 Specialist: Drive Stakeholder Value forms part of the ITIL 4 Managing Professional designation and will help professionals to:

This specialist certification is for IT professionals who are responsible for designing and/or managing customer journeys and experiences, managing stakeholders and fostering relationships to gain value realization.

✓ Effectively manage stakeholders and foster valuable relationships
✓ Optimize Customer Experience and User Experience
✓ Embed a customer-centric approach to service design
✓ Evolve service level agreements into experience level agreements
✓ Develop mutually agreed requirements

Book an exam or find training via our official Examination Institute, PeopleCert.

Professionals must be certified in ITIL 4 Foundation before they can certify in ITIL 4 Specialist: Drive Stakeholder Value

Ready to take your next step? 

BOOK AN EXAM OR FIND TRAINING TODAY

Book an exam or find training via our official Examination Institute, PeopleCert.

Professionals must be certified in ITIL 4 Foundation before they can certify in ITIL 4 Specialist: Drive Stakeholder Value

Ready to take your next step? 

BOOK AN EXAM OR FIND TRAINING TODAY

The pace of change facing professionals is exponential

But by reskilling and upskilling in ITIL 4 Drive Stakeholder Value, professionals can learn the skills and knowledge they need to help address challenges, including:

- Ensuring services meet stakeholder requirements and expectations, and co-create value
- Understanding consumer needs, wants and desires, and how they experience IT-enabled products or services
- How to build mutually beneficial relationships between service providers and stakeholders.

Explore ITIL 4 Specialist: Drive Stakeholder Value in more detail

Book an exam or find training today

Available via our official publisher, TSO

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Read ITIL 4 Drive Stakeholder Value in 1,000 words

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Download the ITIL 4 Specialist: Drive Stakeholder Value infographic

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Discover how you can future proof your career via the ITIL 4 certifications and core guidance

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